Center of Excellence

PT Hino Finance Indonesia's commitment is to provide services that make our customers' dreams come true. We apply the "Dear Customer, I HEART You" principle in every process and our support services to customers.

HEART's principles are 

  • Honor (serve with respect and equality), 
  • Empathize (understand and care), 
  • Agile (act quickly and accurately), 
  • Responsive (ready to respond and easy to reach) and,
  • Trustworthy (act honestly and responsibly).


We Feel The Joy Of Serving You Best

End To End Services

From customer service, operations to marketing programs, PT Hino Finance Indonesia is dedicated to providing end to end functional services and solutions.

Customer Service Program

In order to provide satisfaction to customers, PT Hino Finance Indonesia always provides activities and events in order to strengthen the relationship between HFI and customers.

Omni Channel Communication

PT Hino Finance Indonesia provides varied and up-to-date communication media to ensure that communication and services are maintained properly

Complaints/Request Handling Process

Complaint resolution through Alternative Institute for Settlement of the Financial Services Sector (LAPS SJK)

For dissatisfaction with the settlement of complaints, Customer can make a settlement to Alternative Institute for Settlement of the Financial Services Sector (LAPS SJK).

Address: Gedung Menara Karya lt. 25 Unit G-H Jl. HR. Rasuna Said Blok X-5 Kav 1-2 Jakarta 12950 

Phone: 021-2527700 


You Have More Questions?

Go and check our frequently asked questions or leave your contact in our Contact Us section, and we will get back to you as soon as possible

PT Hino Finance Indonesia licensed and supervised by Otoritas Jasa Keuangan