Terms of Use

This page describes the terms of use of Hino Finance Indonesia’s (HFI) Website and Services (“Terms of Use”) for you. Please read these Terms of Use carefully before you use HFI Finance’s Website and Services. Apart from these Terms of Use, you must comply with Agreement to use all of our Products and Services.

By accessing and/or using HFI’s Website and Services, you confirm that you have read, understand, and agree to be bound legally by these Terms of Use and documents mentioned therein. If you do not agree to these Terms of Use, please stop using HFI Finance’s Website and Services.

  1. Definition
    1. “We” are HFI Finance, and HFI Finance is an Indonesian financing company that owns a business license and is registered and monitored by the Financial Services Authority (“OJK”).
    2. “Services” means products and services offered on website for users.
    3. “Personal Data” means information or data that can be used to identify an individual directly or indirectly, which can be a person or a company.
    4. “You” means customer, customer candidates, and agents working with HFI Finance as website users.
    5. “Privacy Policy” refers to privacy policy of this website.
    6. “Force Majeure” is as explained in Article XIX of these Terms of Use.
    7. “Products” refer to defined products based on Agreement.
    8. “Website” refers to website located at www.HFI.co.id, including all of its domains and subdomains.
    9. “Website content” means all content on website and/or HFI Finance’s Services, entirely or partly, including but not limited to design, text, graphic image, photo, picture, image, video, software, music, sound and other files, credit rating, tariff, cost, quotation, history data, chart, statistic, article, HFI Finance’s contact information, any other information, as well as selection and arrangement of such Content.
    10. “Debtor” is an entity in the form of individual or a company both legal entity and non-legal entity who receive financing facility through HFI’s service.
    11. “Users” refer to anybody who access and/or use the website, whether the person is registered on the website or not. Every point of these Terms and Conditions applies to all users (regardless of user’s registration status) or business or other kinds of user entity specifically, or if the context determines otherwise, Users are considered to include any business or other entity on behalf of the website or Services accessed by other Users.
    12. “Agreement” is the whole documents that consist of:
      1. Terms of Use;
      2. Privacy Policy;
      3. Financing Agreement; and
      4. Agreement between HFI Finance and you.
  2. Age Requirement

    To use HFI Finance’s Website and Services, you are required to be at minimum 21 years of age and have legal capacity, rights, power, and necessary authority to agree with these Terms of Use, and you:

    1. Access HFI Finance’s Website, use HFI Finance’s Services, and make contract under your personal capacity;
    2. Access HFI Finance’s Website, use HFI Finance’s Services, and make contract on behalf of a company entity; and
    3. Have the authority to bind (your or your company) entity on behalf of a party with whom you make contract and the entity agrees to be bound by these Term of Use.
  3. Changes from Time to Time

    HFI Finance reserves the exclusive right to change, add, and/or revise announcement and information related to this Privacy Policy from time to time. We can make amendments on these Terms of Use, and we will inform the amendment on our Website and mark the last update on our Website. You agree to the new Terms of Use with your continued use of our Website and Services following the posting of changes in the Terms of Use by us.

  4. Services

    HFI Finance provides Services in the forms of:

    1. Providing information to all stakeholders including Candidate of Debtors;
    2. Providing application submission spot by performing actions under the order of selecting, analyzing, and approving credit application proposed by Candidate of Debtor.
    3. Providing Debtor’s Information.
  5. Your Statement and Assurance

    You, with unconditional withdrawal, state and assure that:

    1. You have read and agree to HFI Finance’s Terms of Use and Privacy Policy;
    2. You will use and/or access HFI Finance’s Website, Website Content, Services, User Content, Third-party Websites and Content only for legitimate purposes that are not contravene the applicable laws;
    3. It’s true that you have full legal right, capacity, and authority to access our Website and use HFI Finance’s Services pursuant to Point II of these Terms of Use;
    4. Use of HFI Finance’s Website and Services does not violate your obligations that have been and will be resulted, including but not limited to your obligations in your agreement with other third parties;
    5. All information and data that you have given or will be given to us (including but not limited to personal data and contacts) are accurate and complete and not misleading. Please do not give us Personal Data or any data without reading our Privacy Policy and Cookies Policy first, which explain in detail about use of data and our implementation of privacy. If there are changes of your data in the future, you are obligated to inform us when the data is changed, including but not limited to personal information that is allowed to be changed;
    6. If you as a Debtor use HFI Finance’s Services, you acknowledge and will perform your basic obligations to make payments pursuant to what you have agreed in the Agreement;
    7. If there is a delay in your payments as a Debtor in HFI Finance, you acknowledge and state that HFI Finance reserves the right to execute the following actions:
      1. Give warning letters to Customers;
      2. Make long distance correspondence with Credit Receiver (desk collection), including by phone, email, or other forms of conversation;
      3. Visit by Collection Team; and
      4. Use debt collection agency to conduct follow ups;
    8. No material whatsoever presented through your account, both posted or shared by you through HFI Finance’s Website, Services, and/or Interactive Services will violate or contravene the rights of any Third Party, including copyright, trademark, privacy, publicity or ownership or other personal matters, defamation or illegal materials;
    9. Every form of the aforementioned statement and assurance is expressed truthfully, without being forced by any party, and without hiding any fact and material. Therefore, you will be fully liable about the truth of the aforementioned subjects, and you are also willing to be liable either under civil or criminal code if the statement and assurance are found to be irrelevant with the real condition.
  6. Use of Website Content And Services when Online
    1. You will comply with these Terms of Use and notification or other guidance that have or will be posted in relation to HFI Finance’s Services on HFI Finance’s Website from time to time;
    2. Use HFI Finance’s Services in accordance with Terms of Use, Agreement, and any form of applicable laws;
    3. Do not to use information and data you receive related to HFI Finance’s Services for purposes other than those described in Terms of Use and Agreement;
    4. Do not use HFI Finance’s Services and Website Content for illegal purposes, and comply with all laws as well as regional, national, and international applicable regulations;
    5. Do not access without authority, hack, hinder, disturb, deactivate, put excessive load, or interrupt the work or proper display of Website or Services, including but not limited to denial-of-service attack, spoofing attack, session hijacking, reverse engineering perturbation, reprogramming, or utilization of any framing technique to attach any content or other kind of ownership information;
    6. Do not post any material or data that potentially contains viruses such as Trojan Horse, Worm, Time-bomb, Keystroke Logger, Spyware, Adware, or other dangerous or similar computer codes, file or program designed to interrupt, influence, damage, or limit the function of any computer software or hardware or telecommunication instruments;
    7. Unless permitted by HFI Finance, do not use automatic script, involve in screen scraping, database scraping, or other activities for the purpose of gaining authorization or other information from Website, Website Content, and Services, or for other kinds of purpose;
    8. Do not ask for password, collect email addresses, or other kinds of personal data from Website Users, Website Content, and Services through electronic devices or other kinds of device for the purposes of sending emails or communication or other efforts that are not required for performing any credit transaction with members who are not registered in the Services, or any commercial or illegal purpose;
    9. Do not post or ensure any release of advertisement, request, promotional material, junk mail, spam, chain letters, pyramid schemes that are not required or illegitimate or any other kinds of request;
    10. Do not post any content that HFI Finance considers dangerous, threatening, slandering, unlawful, humiliating, instigating, insulting, vulgar, pornographic, containing fraud, attacking privacy or right of publicity, hatred, or racial or ethnic discrimination, or subjects likely to be rejected based on laws and national reference such as Internet Code of Ethics from Media Development Authority, or subjects that can expose Users against any loss or obligation, or contravene Standard Content described below;
    11. Unless permitted by HFI Finance, you can not register for more than one user account, register for one user account under the name of an individual other than yourself, operate user account on behalf or for the interests of anyone that is ineligible to register or operate user account under their own names, or register for an account on behalf of a group or entity;
    12. Maintain the confidentiality of user identification code, password, or other part of information as a part of HFI Finance’s security procedure;
    13. Do not hide under the pretense of anyone or any entity, or intentionally state a wrong statement or description about you, your age, or your affiliation, or authority to act on behalf of anyone or any entity, or create false identity on Website or Services;
    14. Do not try or act in any way to intimidate, insult, or put danger on Users or other parties;
    15. Do not produce, duplicate, copy, or resell any part of Website, Website Content, and HFI Finance’s Services as it is against these Terms of Use;
      1. Any part of HFI Finance’s Website;
      2. Any instrument or network where the website is stored;
      3. Any software used in providing HFI Finance’s Website; or
      4. Any instrument or network or software owned or used by any third party;
    16. Do not post any form of information or describe information related to any personal information of any third party on Website, including but not limited to address, phone number, email address, Identity Card Number, and Credit Card Number.
    17. Do not use content or information that if you post, share, use, or upload it on Website and Services you will cause violation of a part or the entire rights of other third party;
    18. Use safe and trusted internet connection and equipments so that the safety and efficiency of HFI Finance’s Website and Services remain undisturbed;
    19. Do not avoid or try to avoid any form of security measures from HFI Finance’s Website and Services;
    20. Maintain the safety of your account, including unique password and other unique information that can be considered identical with your account, and you may be held liable for use of your account by other person other than you;
    21. Do not allow other third party to do things prohibited in Terms of Use, Privacy Policy, and Agreement; and
    22. Any violation of these stipulations is considered a crime under Law No. 11 of 2008 regarding Electronic Information and Transactions (ITE Law) and its subsidiary legislation. If such matter occurs, HFI Finance will report a violation to law enforcement authority and take accurate legal measures.
  7. Obligations when Accessing HFI Finance
    1. You are responsible to make all necessary arrangement so that you have access to HFI Finance’s Website. You are also responsible to make sure that all people who access HFI Finance’s Website using your internet connection know about these Terms of Use with applicable terms and conditions, and that they comply with them;
    2. You must know that the Internet can have hindrance, transmission blackout, transmission delay because of Internet traffic or wrong data transmission as it is an inherent nature of Internet, which is open for public;
    3. HFI Finance does not guarantee that HFI Finance’s Website and Service or any content will always be available or undisturbed. Access to HFI Finance’s Website is given temporarily. HFI Finance can delay, withdraw, stop, or modify all or any part of HFI Finance’s Website without prior notice. HFI Finance is not responsible to you if, because of any reason, HFI Finance’s Website is not available anytime for any period; and
    4. HFI Finance does not guarantee that the Website is free from viruses or damages. Therefore, you will be responsible to perform your own information technology configuration, computer program, and platform in order to access HFI Finance’s Website. You must use your own antivirus software.
  8. HFI Finance’s Rights in Website and Services
    1. HFI Finance reserves the right to change, modify, delay, or stop all or any part of Website or Services anytime. HFI Finance can also limit your access to part(s) or the entire HFI Finance’s Website or Services without giving you prior notice;
    2. HFI Finance can from time to time modify or change these Terms of Use by posting amendment of Terms of Use on this Website and Service. Any use of Website and Services after the amendment of this Terms of Use will be considered as your acceptance of the amendment. If you do not agree with the amendment of Terms of Use, you have the right to close your account and/or stop using Website and Services. Please check this page periodically because changes, variation, and correction in Terms of Use will bind you;
    3. HFI Finance from time to time, without giving any reason or prior notice, can update, change, delay, stop and/or discontinue (including but not limited to any change, deletion, revision, and correction) of all content on HFI Finance’s Website and/or Services, entirely or any part, including but not limited to design, text, graphic image, photo, picture, image, video, software, music, sound and other files, credit rating, tariff, cost, quotation, history data, chart, statistic, article, HFI Finance’s contact information, any other information, as well as selection and arrangement of them (“Website Content”). For the time being, HFI Finance will try to maintain that current prices and costs posted on HFI Finance’s Website remain the same. The prices and costs posted on HFI Finance’s Website may not reflect the changes immediately;
    4. Ask for all forms of information and any data from you anytime in relation to use of our Services and/or Website, and use HFI Finance’s rights under this stipulation if you refuse to give information and/or data, or if you give, or if HFI Finance has a strong reason to suspect you of providing information and/or inaccurate, misleading, or deceiving data; and
    5. HFI Finance reserves the right to deactivate your account, any user indentification code or password, either of your choice or provided by HFI Finance, anytime, if you fail to comply with these Terms of Use.
  9. Intelectual Property Right
    1. Copyright, patent, trademark, registered design, and all kinds of intellectual property right on this Website, Services, and Website Content, including but not limited to copyright in sum of all Content are HFI Finance’s property and remain as HFI Finance’s right.
    2. HFI Finance, graphic image, logo, design, page header, icon, wording and name of HFI Finance’s Services (collectively, “Brand”) presented on this Website are HFI Finance’s assets and all brands firmly protected by HFI Finance or relevant third parties. Any form of your access to and/or use of Website, Content, and Services can not be considered fulfillment through implication, prohibition to withdraw a promise (estoppel) or any other license or right to use any trademark existing on the Website without prior written consent from HFI Finance or relevant third parties;
    3. You are not permitted to use any brand without prior consent from HFI Finance. HFI Finance aggressively uses our intellectual property right as long as it is fully permitted by laws. The name of HFI Finance and other brands can not be used in any way whatsoever, including in advertisement or publicity or as a hyperlink without prior written permission from HFI Finance;
    4. Domain name where this Website resides is absolutely in HFI Finance’s ownership and you can not use or adopt similar name for your own use;
    5. Under the stipulation that you are entitled to use this Website, you are given limited license to access and use the Website and to downloand or print copy of any part from its content solely for your personal use in relation to your use of Website, Content, and Services, under the condition that you maintain all copyrights or other complete ownership notifications. HFI Finance’s status (and every identified contributor) as the writer of Content on HFI Finance’s Website must always be acknowledged. However, you do not have to change your printed or digital copy of any material you print or download in any way, and you do not have to use any illustration, photo, video, or audio in a series or graphic image separately from any text that comes with it;
    6. HFI Finance can annul this license at any time without prior notice or reason. Any use of Website and Content without prior written permission from HFI Finance, apart from that is specially given authority to in these Terms of Use, is highly prohibited, thus license given in these Terms of Use must be ended. The unlawful use can also contravene applicable laws in Republic of Indonesia, including but not limited to copyright and trademark law, and may result in filing a law report against you; and
    7. If you use Brand, Website, Content, Services by violating these Terms of Use, your right of using HFI Finance’s Brand, Website, Content, and Services will be immediately halted and you must, according to HFI Finance’s policy, return or eliminate every copy of materials you have made.
  10. Third-Party Websites
    1. HFI Finance’s Website sometimes linked to other websites. The linkage is outside of HFI Finance’s control and responsibility. HFI Finance does not receive any guarantee regarding content or availability of related websites that are not operated by HFI Finance. The links on HFI Finance’s Website are provided only for your convenience and HFI Finance does not indicate trust or consent regarding the websites. HFI Finance is neither responsible for all information, content from other websites nor gives guarantee for protection and confidentiality of information you give on the websites. Therefore, we suggest you to always refer to terms and conditions existing on related websites before you use them; and
    2. You are not permitted (both directly or if you help other person) to make links from your website to HFI Finance’s Website (by any means) without written consent from HFI Finance, which can be given or declined pursuant to HFI Finance’s policy. You are not permitted to make direct links (hot links) to content or pictures without prior written permission from HFI Finance.
  11. Use of Cookies

    This Website uses cookies, whose utilization you must agree in order to enjoy full function of the website. Cookies are files used by HFI Finance’s server to identify your computers. HFI Finance uses cookies for several reasons, such as to record which part of the Website that you mostly visit and the duration of your visit pattern, in order to develop the performance of the Website.

  12. Your Account and Password
    1. If you personally choose or are given unique code, password, or other information related to HFI Finance’s security procedure, you must treat the information confidentially and carefully. You must not give it to any third party.
    2. If you recognize and suspect other third party of knowing your unique code or password, you are obligated to inform and contact HFI Finance.
  13. Uploading Content to HFI Finance’s Website
    1. If there is a feature in HFI Finance’s Website that allows you to upload content to HFI Finance’s Website, then by posting User Content to any part of the Website, you automatically give, state, and guarantee that you own the right to give to HFI Finance a license (with the right to sublicense) that can not be annulled, timeless, nonexclusive, transferrable, fully paid, possible all over the world to use, copy, compose, store, reproduce, communicate, publicize, show to public, present to public, change, format, translate, excerpt from (entirely or partly), and distribute User Content for any purpose or in connection with Websites, Services, or for operation, improvement, promotion, to prepare derivative work , or merge it into another work, Content Users, and to give and submit the aforementioned sublicense. You can delete your User Content from the Website anytime. If you choose to delete your content, the given license will be ended;
    2. You also allow any Nonexclusive License User to access your User Content through Website and Services, and use, reproduce, distribute, present and show your User Content as permitted through the function of Website and Services and based on these Terms of Use;
    3. You aknowledge and agree that any question, comment, suggestion, idea, feedback, or other information about the Website or Services (“Handover”) that you give to HFI Finance is not confidential and is in HFI Finance’s ownership. We will own the exclusive right, including all intellectual property rights, and are entitled for utilization and unlimited distribution of this Handover for any commercial purpose or others, without acknowledgment or compensation for you;
    4. HFI Finance also reserves the right to inform about your identity to third parties who claim that your uploaded content on HFI Finance’s Website has caused violation of their intellectual property right and privacy;
    5. HFI Finance is not responsible for or obligated to repay loss to third parties in relation to accuracy of content that you or other parties upload to HFI Finance’s Website; and
    6. HFI Finance reserves the right to remove your uploads or content to HFI Finance’s Website, if HFI Finance determines that your uploads or content is not in line with these Terms of Use and the applicable laws.
  14. Third Party’s Rights

    Unless firmly regulated in these Terms of Use or other agreements between HFI Finance and you or based on applicable laws, any individual or entity who does not function as a party in the Agreement has no right based on any applicable laws to demand implementation of any stipulation in these Terms of Use, regardless of the fact that the individual or entity has been identified with his/her name as a member of a certain class or matches with a certain description.

  15. Limitation of Responsibilities and Loss
    1. In providing the Website and Services, HFI Finance puts efforts and is committed to keep complying with applicable laws, including but not limited to Law Number 11 of 2008 regarding Electronic Information Transactions and its subsidiary legislation and Law Number 8 of 1999 regarding Consumer Protection;
    2. Without disregarding other stipulations in these Terms of Use and Agreement, HFI Finance is not responsible for any loss resulted from:
      1. Unavailability of access from and to Websites, Services, and Content due to any reason and cause;
      2. All forms of changes, modification, deletion, addition, halt of Website, HFI Finance’s Services, Content, Terms of Use, Privacy Policy, and Agreement;
      3. Failure in system performance, network, server, or HFI Finance’s connection that causes unavailability of Website and/or application and HFI Finance’s Services; both intentionally or unintentionally; or due to third party’s action outside HFI Finance’s authority;
      4. Unsuitability, insufficiency, imperfection, incompatibility, inaccuracy, mistake, incompleteness, and error from HFI Finance’s Website, Services, and Content;
      5. Loss of profit, opportunity, or data resulted from your use of Website, Content, and Services;
      6. Disadvantages you suffer due to accessing HFI Finance’s Website and Services, including but not limited to loss of profit, business hindrance, and business opportunity;
      7. Any loss resulted from Force Majeure; and
      8. Any violation by disregarding Terms of Use imposed by applicable laws, enforcement authority, or court order.
    3. You agree to repay the loss and protect HFI Finance from types of loss in relation to all demands, obligations (including obligations based on laws and obligations to third parties), cost, expense, fine, charge (including but not limited to legal charge based on full compensation), compensation, decision and/or loss inflicted or resulted by HFI Finance, including profit and opportunity (of both potential and real) that can be taken or lost, caused by, or resulted from:
      1. Your violation against Terms of Use, Agreement, and applicable laws;
      2. Violation against the aforementioned statement and assurance;
      3. Actions by third party who uses your account that cause loss upon HFI Finance and/or other parties; and
      4. Your negligence that causes loss upon third party.
  16. Termination
    1. HFI Finance can at anytime and unilaterally deactivate and close your account registered on the Website, including to delete all forms of information, data, and content; both temporarily and permanently; without giving prior notice if HFI Finance determines it is necessary to be done;
    2. Termination as explained in this article does not eliminate your obligations regarding payment of all forms of compensation that you must pay as regulated in these Terms of Use and Privacy Policy; and
    3. In relation to termination, all parties herewith agree to disregard Article 1266 and Article 1267 of Indonesian Civil Law (KUHP).
  17. Separateness

    If there is any term or stipulation in these Terms of Use that is entirely or partly stated as illegitimate or not applicable based on laws and legal regulations, the term or condition that is stated illegitimate or not applicable is considered not a part of these Terms of Use, and it will not influence the applicability of other terms and conditions in these Terms of Use. HFI Finance’s failure in performing or applying any right or stipulation in these Terms of Use is not a disregard against the right or stipulation, the condition or any other condition.

  18. Entire Agreement

    Terms of Use and Agreement are the entire agreement between you and HFI Finance and replace any of and all previous agreements. Any disregard against these Terms of Use will be effective if it is written and signed by authoritative official from HFI Finance. You acknowledge that, in this Agreement, both you and HFI Finance do not rely on any representation, do or any promise given by others or implicitly conveyed through any word or anything written between you and HFI Finance before the Agreement, unless firmly stated in the Agreement.

  19. Force Majeure
    1. Force Majeure is any event outside HFI Finance’s control and proper capability that causes delay in fulfillment of obligations in these Terms of Use, include among others natural disasters such as earthquake, hurricane, flood, volcanic eruption, epidemic, fire, mass strike, war, riot, revolution, commotion due to economic, political, and social condition, mutiny, unconstitutional changes of government, changes of government policy in economy and monetary that directly influence HFI Finance.
    2. HFI Finance will not be held liable if a delay in fulfillment of obligations in these Terms of Use occurs because of Force Majeure aforementioned in Point 1.
    3. You confirm and agree not to demand any right in relation to HFI Finance’s failure in implementing obligations in the Agreement due to Force Majeure occurances.
  20. Taxes and Other Costs

    All forms of taxes and other costs in relation to HFI Finance’s Website and Services will become the responsibility of each party pursuant to applicable laws.

  21. Announcement

    Any announcement and notification based on the Agreement will be given in written form; both through mail or chatting platform on social media and/or; to your address or email address corresponding with the information you have given.

  22. Transfer of Rights and Obligations

    You agree that the rights and obligations in these Terms of Use can not be transferred to other third party, other than the aforementioned stipulations in these Terms of Use.

  23. Applicable Laws and Dispute Settlement
    1. All interpretation, implementation, and all consequenses resulted from Terms of Use, Privacy Policy, and Agreement are regulated and under the applicable laws in Republic of Indonesia.
    2. If dispute occurs during implementation of these Terms of Use, including Agreement, it will be solved through negotiation for consensus.
    3. In the event that negotiation for consensus does not give any result, it is agreed to settle the dispute at Jakarta Timur District Court.
  24. Contradiction

    If there is any contradiction between these Terms of Use and Privacy Policy, Agreement between you and HFI Finance or obligations resulted in relation to Website and Services, the order of applicability of the Agreement is as follow:

    1. Terms of Use;
    2. Privacy Policy;
    3. Financing Agreement; and
    4. Other obligations between HFI Finance and you, if any.

   If one of the abovementioned agreements is null and void, it does not cause other agreements to be null and void as well.

PT Hino Finance Indonesia licensed and supervised by Otoritas Jasa Keuangan